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Rental Pick Up & Return Checklist

Be ready for your truck rental pick-up with Hengehold’s simple checklist. From documents to add-ons, here’s everything you need for a smooth start.
Published: July 15, 2025
Last updated:
November 18, 2025
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Rental Pick Up & Return Checklist

Pick Up, Drive, Return—Made Simple

Renting a truck should be simple. At Hengehold, we want you to show up prepared so you can get on the road quickly. Here’s a quick checklist to make your pick-up experience smooth and stress-free.

What to Bring

  • Valid Driver’s License – A must for every driver on the rental.
  • Credit Card – For payment and security deposit. We accept Visa, Master Card, American Express and Discover.

    • Before You Arrive

  • Reserve the Right Size – Choose from cargo vans, box trucks, pickups, or specialty vehicles.
  • Plan Your Add-Ons – Need a dolly, furniture pads, or straps? Reserve ahead so they’re ready.
  • Consider Coverage – Decide if you want our Collision Damage Waiver for extra peace of mind.

    • Pick-up

  • Simple. Come to the Rental Office – We’ll review your reservation, pull up your rental, check mileage, fuel level, and note any existing wear.

    • Standard Returns

  • Full Tank: Return the truck with a full tank. Keep your receipt and we’ll match the pump price.
  • Mileage Check: We’ll confirm the miles driven against your agreement—no surprises.
  • Walk-Around: A quick inspection with our team to note any changes from pick-up.

    • Weekend & After-Hours Returns

  • Secure Lot Access: Our Palo Alto location has a safe, well-lit return lot.
  • Drop-Off Anytime: Park your truck, lock it, and leave the keys in our secure drop box.
  • No Waiting: We’ll process your return first thing the next business day and email your final paperwork.
  • If you have additional questions, please see our Article on After Hours Drop Off

    • About Hengehold Trucks

    Founded in 1948, Hengehold Trucks is Northern California’s most trusted source for pre-owned commercial vehicles, rentals, service, and professional upfitting. Family-owned and based in Palo Alto, we’ve built our reputation on trust, straightforward pricing, and the best-maintained fleet in the region. For over 75 years, contractors, businesses, and public agencies have relied on us to keep their operations moving—with work-ready trucks, expert service, and support you can count on.

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